Shipping

We ship your order with DHL or Hermes. An order on holzhuette.shop can only be delivered to a delivery address in Germany, Austria, Switzerland, the Netherlands, Belgium, the United Kingdom, Sweden, Finland, Poland, France, Italy, Denmark, and Norway.

When will my order arrive?
As soon as a package is shipped, you will receive a shipping confirmation by email.

At checkout, you can choose between the two available shipping methods: standard shipping and express shipping.

Shipping costs and delivery times

The express shipping cost is €5.95 when converted. The foreign currency amounts shown are estimates and may vary due to exchange rate fluctuations. The binding shipping price is displayed at checkout.

Our shipping times may vary. Once we have received your order, it will take a maximum of 24 hours for your package to leave our shipping warehouse. Once a day, we ship all outstanding orders via DHL.

You can also see when your package is expected to arrive under "Shipping option" when completing your order.

Customs and import fees

For deliveries outside the European Union, import duties, taxes, and processing or handling fees from the shipping service provider or customs authorities may apply.

These costs are not included in the purchase price or shipping costs and are to be borne by the customer. The customer is responsible for informing themselves about the import regulations and any applicable fees in the destination country.

If the customer refuses to accept the shipment, does not pick it up from the shipping service provider within the pickup period, or refuses to pay any applicable import duties or fees, and this causes us to incur costs (e.g., return shipping costs, customs, storage, or handling fees from the shipping service provider), we are entitled to deduct these actually incurred costs from any refund, to the extent permitted by law.

Can I change when and where my package is delivered?
Yes, you can! Our shipping partners DHL and Hermes will always send you an email with package notification. Through this, you can choose a preferred delivery location, such as a parcel shop or a drop-off point. You can also change the delivery day if you are not at home on the estimated delivery day.

Will I be reimbursed for the return costs?
The customer bears the return costs themselves.

Where should I send my return?
Limitless eCom GmbH, Warthestraße 21 in 14513 Teltow 

kontakt@holzhuette.com