Cancellation Policy

REVOCATION POLICY

Right of Revocation

You have the right to revoke this contract within fourteen days without stating any reason. The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

To exercise your right of revocation, you must inform us, Limitless eCom GmbH, Warthestraße 21 in 14513 Teltow, by means of a clear statement (e.g. a letter sent by post or an email) of your decision to revoke this contract. You may use the enclosed model revocation form for this purpose, although you are not required to do so.

To meet the revocation deadline, it is sufficient to send the notification of exercise of the right of revocation before the revocation period expires.

Consequences of Revocation

If you revoke this contract, we must refund you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without delay and in any event within fourteen days from the day on which we receive the notification of your revocation of this contract. We will use the same means of payment you used for the original transaction unless you have expressly agreed otherwise; no fees will be charged to you in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

You must return or deliver the goods to us without delay and in any event within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you dispatch the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. You will only be liable for any reduction in the value of the goods if this reduction is not due to handling of the goods that was not necessary to check their condition, characteristics and functioning.

The right of revocation does not apply to the following contracts:

• Contracts for the supply of goods that are not made to the consumer’s specifications, for whose manufacture the consumer’s individual choice or determination is essential, or that are clearly tailored to the consumer’s personal needs.
• Contracts for the supply of goods that are liable to deteriorate rapidly or whose expiry date would pass quickly.
• Contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.
• Contracts for the supply of goods that, after delivery, have been mixed with other goods due to their nature.
• Contracts for the supply of alcoholic beverages whose price is agreed at the time the contract is concluded, but which can only be delivered at least 30 days after the contract is concluded and whose current value depends on fluctuations in the market that are beyond the trader’s control.
• Contracts for the supply of sound or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
• Contracts for the supply of newspapers, periodicals or illustrated publications, except for subscription contracts.
• Contracts for the supply of goods whose price depends on fluctuations in the financial market that are beyond the trader’s control and which may occur during the revocation period.

Model Revocation Form

Download as PDF

Limitless eCom GmbH, Warthestraße 21 in 14513 Teltow, Telephone: +49 3328 3874015, Email: kontakt@holzhuette.com